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Customer Service and Technical FAQs

Customer Service and Ordering Information

How do I place an order?
What if I forgot my password?
What credit cards do you accept?
When and how will my order be shipped?
Do you accept standing orders?
What are your payment terms?
How can I set up a credit account with USA Scientific?
What if I need to return an item?
Some items were damaged when received. What do I do?
How do I reach Technical Support?
How do I request a sample?
How do I request a quote for a non-custom item?
How do I request a quote for a custom item?

Technical Information



How do I place an order?

Purchase orders may be submitted by phone, fax, email, US mail, or through our web site at http://www.usascientific.com.

Phone orders are accepted Monday through Friday from 8 AM to 8 PM Eastern Time.  Faxed orders can be received 24 hours a day, 7 days a week.  Please specify catalog number, product description, quantity and price.  Prices are in US dollars.  International customers should refer to their local distributors for pricing information or email exportsales@usascientific.com.

By Telephone:
Toll Free (US only): (800) LAB-TIPS (522-8477)
Local (US): (352) 237-6288
International: (352) 237-6288

By Fax:
Domestic or International orders: (352) 351-2057

By Mail:
USA Scientific, Inc.
PO Box 3565
Ocala, FL   34478-3565

By E-Mail:
Domestic (US): orders@usascientific.com
International: exportsales@usascientific.com



What if I forgot my password?

If you have misplaced your password, our website will be happy to send it to your email.  Click on Forgot Your Password, enter your email address in the box provided, then press "Continue".  Your password will be sent to the email address you provided upon registration.

If our website cannot locate your email address, you will need to register on our website.




What credit cards do you accept?

We accept MasterCard, VISA, and American Express.




When and how will my order be shipped?

Most orders ship within 8 hours of receipt.  (Overnight or second day delivery is available for an additional fee.)  We ship via FedEx Ground, United Parcel Service (UPS), or a common carrier unless otherwise requested.




Do you accept standing orders?

If your research calls for regular delivery of a product, we can offer you standing order service.  Standing orders conserve storage space in your lab and insure that you have high use items on hand.  To find out more about standing orders, please contact our Customer Service Department at (800) LAB-TIPS (522-8477).




What are your payment terms?

Upon approval, terms of payment are net 30 days.  We accept payment by check, credit card, or electronically through ACH.  FOB Ocala, FL; Enfield, CT; or Woodland, CA.  Shipping charges will be added to the invoice.  All prices subject to change without notice.




How can I set up a credit account with USA Scientific?

If you would like to set up a credit account, please click here to fill out our online application.  If you are with a university within the United States, a section of the Federal Government, or would like to pay by credit card, you will not need to fill out a credit application.

Please make sure that all areas are completed, including all fax and phone numbers.  Please note that incomplete credit applications cannot be processed.  If you have any questions regarding the application, please contact us at (800) 522-8477 or (352) 237-6288.




What if I need to return an item?

USA Scientific warrants its products to be free of defects in material and workmanship.  We will replace defective products at no cost to you.  Please call us on our toll free number (1-800-LAB-TIPS) if you encounter any problems with our products.  Please complete our short Product Performance Evaluation Form and fax it to us at 352-351-2057 so that your return can be processed. This form must accompany all instruments, and the Declaration of Decontamination must be signed; USA Scientific will not accept any returns without this information.

Return authorization numbers will be issued for all returns.  Unauthorized returns are not accepted.  A 15% restocking charge is applied to returns on correctly filled orders of non-defective product.  Return transportation must be prepaid in every case.




Some items were damaged when received. What do I do?

Call customer service (1-800-522-8477) as soon as the damage is discovered.




How do I reach Technical Support?

For assistance with the application or use of our products, please ask for technical support at 1-800-LAB-TIPS (522-8477) or e-mail techsupport@usascientific.com.  Technical support is available from 8 AM to 5 PM Eastern Time.




How do I request a sample?

Many of our products are available to sample.  Please click here to fill out our online sample request form.  Your request will be forwarded to a sales representative in your area.




How do I request a quote for a non-custom item?

You may request a quote by clicking here to fill out our online quote request form.  Your request will be forwarded to a sales representative in your area for further assistance on pricing.




How do I request a quote for a custom item?

Our Custom and Barcoded Products  page includes forms and additional information. Please email or call us if you need special packaging, non-labeled products, or other items you don’t see on our website.




How can TipOne® products be recycled?
  • TipOne® pipet tip racks, wafers, lids, and stack components are made from polypropylene code #05 and can be recycled with other #05 products.
  • TipOne refill wafers have an outer packaging shell made from either polypropylene #05 (new design introduced in 2015) or PETG (polyethylene terephthalate glycol) code #01 (refills produced before 2015).
  • The plastic shrink wrap on refill wafers, stacks, and sterilized products is made from olefin code #07 and can be recycled with “other” recycling products.
  • The cardboard box that contains TipOne racks is made from recycled chipboard and can be recycled where chipboard is accepted.
  • In selected areas where #05 products are accepted recycling may be available to you through your local sales representative.  To locate a sales representative in your area, please call 1-800-522-8477.



Can I fill out my warranty card online?

Click on the link below to access our online warranty form. Please complete all of the fields. When the form is completed, click the "Submit Form" button and complete the email instructions.

USA Scientific Online Warranty Registration Form
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View the 2016 Online Catalog